Privacy Policy

Effective Date:October 13, 2024

13 Festivals (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase tickets, or attend our events. Please read this policy carefully. If you do not agree with the terms, please do not use our services.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

a. Personal Data

• Name
• Email address
• Phone number
• Mailing address
• Date of birth (where required for age-restricted events)
• Mobile phone number (when you opt-in to receive SMS updates)
• Payment information (processed securely by third-party vendors)

b. Event Information

• Event(s) you purchased tickets for
• Check-in data (such as time of entry, QR code scan)

c. Technical Data

• IP address
• Browser type
• Device information
• Cookies and usage data

2. How We Use Your Information

• Process ticket purchases and event registrations
• Communicate important event information or updates
• Verify your identity at event check-in
• Send transactional and marketing SMS messages (with your express consent)
• Respond to inquiries or customer service requests
• Improve our website and services
• Send marketing communications (with opt-out option)
• Comply with legal obligations

3. Sharing Your Information

We may share your information with:

• Trusted third-party service providers (e.g., payment processors, ticketing platforms)
• Event partners or venues (for entry management)
• Law enforcement (when required by law or to protect our rights)

We do not sell your personal information to third parties.

4. Data Security

We implement reasonable security measures to protect your information. However, no security system is impenetrable. Please protect your login information and notify us immediately if you believe your account has been compromised.

5. Your Choices

• Update or correct your information by contacting us
• Opt out of marketing emails using the unsubscribe link
• Opt out of SMS marketing by replying STOP to any message or following the instructions provided in the message
• Request deletion of your data (subject to legal and operational requirements)

6. Cookies & Tracking

Our website uses cookies to improve user experience and analyze usage. You can control cookie preferences in your browser settings.

7. Children’s Privacy

We do not knowingly collect data from children under 13. If you believe a child has provided us with information, contact us and we will remove it.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes are effective when posted on this page. We encourage you to review this page periodically.

9. SMS Marketing Compliance

By providing your mobile phone number and opting in to receive SMS messages from us, you consent to receive text messages (including automated messages) regarding event updates, promotions, and other relevant communications. Message frequency may vary.

Message and data rates may apply. You can opt out at any time by replying STOP to any SMS message you receive from us. For help, reply HELP or contact us here.

We will never share or sell your mobile phone number to third parties for their marketing purposes. Your number is only used for communications related to our events and services.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us here.